HOW IT WORKS

· People having ongoing problems contact ESCM and give a brief outline of the problem.

· ESCM will tell you whether the problem looks as if it can be mediated.

· If we think we can help, two mediators will visit you to hear your concerns

· They will then visit the other household to hear their concerns.

· Everything the mediators are told is strictly confidential unless they are given permission for something to be revealed.

· Our mediators will then ask the parties to consider having a joint meeting at a neutral venue with the mediators and each other. The problems are discussed frankly in a supportive environment, the mediators managing the meeting and ensuring everyone has their say.

· Mediators do not take sides, give advice or make suggestions but use their experience to help everyone work together to find a genuinely workable solution.

· You are under no obligation to continue, and can opt out at any time.